Terms of service
TERMS & CONDITIONS
OVERVIEW
Welcome to BioChain KSA.
The terms “we”, “us” and “our” refer to BioChain KSA. BioChain KSA operates this online store and website, including the information, content, features, products and services made available through it (the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Refund Policy, and any other policies displayed on our store.
If you do not agree with these Terms, please do not use our Services.
SECTION 1 — ACCESS AND ACCOUNT
You must be legally capable of entering into a purchase agreement under the laws applicable to you.
When using our Services or placing an order, you may be required to provide information including your name, email address, phone number, billing information, payment details and shipping address.
You agree that the information you provide is accurate, complete and current.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
SECTION 2 — PRODUCTS
BioChain KSA offers nutritional supplements, fitness-related products, performance products and other items displayed in our online store.
We make reasonable efforts to display product descriptions, packaging, images, specifications and other information accurately. However, product colors, packaging or appearance may differ slightly from images displayed on your device.
Product descriptions, availability, packaging and specifications may be changed by manufacturers or suppliers without prior notice.
We reserve the right to discontinue products, limit quantities or restrict sales where reasonably necessary.
Customers must read and follow all product labels, warnings and usage instructions.
Products sold through BioChain KSA are not intended to diagnose, treat, cure or prevent any disease unless expressly stated and legally authorized.
Customers should consult an appropriately qualified healthcare professional before using nutritional or performance supplements where necessary.
Certain products may be subject to specific legal, age, import, research-use or other restrictions depending on the customer’s location. Customers are responsible for ensuring that their purchase and use of a product complies with applicable law.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase products from BioChain KSA.
An order is considered accepted once we confirm the order and payment has been successfully processed.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:
• incorrect product or pricing information;
• suspected fraud or unauthorized transactions;
• product unavailability;
• legal or regulatory restrictions; or
• errors in customer information.
If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method where possible.
Please review your order carefully before completing checkout.
Returns and exchanges are governed by our Refund Policy.
SECTION 4 — PRICES AND PAYMENT
All prices displayed on the store are shown in the currency selected for the applicable market.
Prices, discounts and promotions may change without prior notice.
The price applicable to your purchase is the price displayed at the time the order is submitted, subject to correction of obvious errors.
Applicable taxes, shipping fees or other charges will be displayed during checkout where required.
You agree to provide accurate and authorized payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through Shopify Payments or other third-party payment providers available through our store.
SECTION 5 — SHIPPING AND DELIVERY
Shipping options, delivery charges and estimated delivery times are displayed during checkout where available.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, address issues, customs procedures or other external events.
Customers are responsible for providing a complete and accurate delivery address.
BioChain KSA is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Where applicable, shipping and delivery are also subject to the shipping information displayed on our website.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through the BioChain KSA store, including our name, branding, logos, website design, text, graphics, photographs and other materials, is owned by or licensed to BioChain KSA or the relevant rights holder.
Such content is protected by applicable intellectual property laws.
You may use the website only for personal and lawful purposes.
You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our content without prior written permission from the relevant rights holder.
The Shopify name, trademarks and platform materials belong to Shopify and its respective rights holders.
SECTION 7 — THIRD-PARTY SERVICES AND TOOLS
We may provide access to services, payment providers, applications, links or tools operated by third parties.
These third-party services may have their own terms and privacy policies.
BioChain KSA does not control third-party services and is not responsible for their availability, content or practices except to the extent required by applicable law.
Your use of any third-party service is subject to the applicable third party’s terms.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to external websites.
These links are provided for convenience and do not necessarily represent an endorsement.
We are not responsible for the content, security, accuracy or practices of third-party websites.
You should review the applicable terms and privacy policies before interacting with third-party websites or services.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
BioChain KSA is powered by Shopify, which provides the ecommerce platform used to operate our online store.
However, purchases made through our store are transactions between you and BioChain KSA.
Shopify is not the seller of products offered by BioChain KSA and is not responsible for fulfillment, product quality, customer service or other obligations relating to purchases made from BioChain KSA, except where Shopify separately provides a specific service directly to you.
SECTION 10 — PRIVACY
Personal information collected through our Services is processed in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain information may also be processed by Shopify and service providers involved in operating the store, processing payments, providing analytics, delivering orders or supporting other ecommerce functions.
Please review our Privacy Policy for further information.
SECTION 11 — CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, comments, suggestions, photographs or other content to BioChain KSA, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, abusive, misleading, defamatory, infringing or otherwise inappropriate.
Where legally permitted, you grant BioChain KSA permission to use submitted reviews or feedback for operating, improving and promoting the store.
We reserve the right to remove inappropriate content.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, shipping, availability or other information.
We reserve the right to correct errors, update information or cancel affected orders where reasonably necessary.
If a confirmed order is materially affected by an error, we will contact the customer where appropriate.
SECTION 13 — PROHIBITED USES
You may not use our website or Services:
• for unlawful purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to distribute malware, viruses or harmful code;
• to interfere with the security or operation of the website;
• to collect personal information about others without authorization;
• to engage in fraud, phishing, spam or abuse; or
• to attempt unauthorized access to our systems.
We reserve the right to restrict or terminate access where these Terms are violated.
SECTION 14 — SUSPENSION OR TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where a customer violates these Terms, engages in fraudulent activity or unlawfully interferes with our Services.
Obligations that by their nature should continue after termination will remain effective.
SECTION 15 — DISCLAIMER
Information provided on the BioChain KSA website is intended for general product and shopping information.
Nothing on the website should be treated as medical advice.
Customers are responsible for determining whether a product is appropriate for them and for following product labeling and professional advice where appropriate.
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under applicable consumer protection laws.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BioChain KSA will not be liable for indirect, incidental or consequential losses arising from use of the website or products purchased through it.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
Your statutory consumer rights remain unaffected.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify BioChain KSA against losses or claims resulting from your unlawful use of the Services, violation of these Terms or infringement of another party’s rights.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary while the remaining provisions remain effective.
SECTION 19 — ENTIRE AGREEMENT
These Terms together with our store policies constitute the agreement governing your use of our Services.
Failure by BioChain KSA to enforce any provision does not constitute a waiver of that provision.
SECTION 20 — GOVERNING LAW
These Terms and purchases made through BioChain KSA will be governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, subject to any mandatory consumer protection rights that apply to the customer.
Any dispute will be handled in accordance with applicable Saudi Arabian laws and competent authorities or courts.
SECTION 21 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, policies, business practices or applicable law.
The current version will be published on this page.
Continued use of our Services after an updated version becomes effective constitutes acceptance of the updated Terms where permitted by law.
SECTION 22 — CONTACT INFORMATION
Questions regarding these Terms & Conditions may be sent to:
BioChain KSA
Email:
fitsa202010@gmail.com
WhatsApp:
+966551427933
Country:
Kingdom of Saudi Arabia