Shipping policy
SHIPPING POLICY
Last updated: August 22, 2026
Thank you for shopping with BioChain KSA. This Shipping Policy explains how orders placed through our online store are processed, shipped and delivered.
1. SHIPPING DESTINATIONS
BioChain KSA ships to locations that are available for selection during checkout.
Shipping availability may vary depending on the product, delivery address and applicable shipping or regulatory restrictions.
2. ORDER PROCESSING
Orders are processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, weekends, public holidays or other circumstances outside our control.
Once your order has been prepared and handed to the delivery provider, you may receive shipping or tracking information where available.
3. SHIPPING COSTS
Applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
• delivery location;
• order size or weight;
• selected shipping method; and
• available courier services.
The final shipping charge will be shown before payment is completed.
4. DELIVERY TIMES
Estimated delivery times may be displayed during checkout or communicated after your order is confirmed.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to courier operations, weather conditions, public holidays, address issues, high order volumes or circumstances beyond our reasonable control.
5. DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information, including:
• recipient name;
• mobile number;
• delivery address; and
• any additional information required by the courier.
BioChain KSA is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
6. ORDER TRACKING
Where tracking is available, customers may receive a tracking number or delivery update after the order has been shipped.
Tracking information may be provided by BioChain KSA or directly by the shipping provider.
7. FAILED OR UNDELIVERABLE SHIPMENTS
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts or another issue caused by information provided by the customer, additional delivery charges may apply.
Please contact us if you experience an issue with the delivery of your order.
8. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact BioChain KSA as soon as possible and provide:
• your order number;
• a description of the issue; and
• clear photos of the product and packaging where applicable.
We will review the issue and provide the appropriate solution in accordance with our Refund Policy and applicable consumer protection requirements.
9. PRODUCT AND SHIPPING RESTRICTIONS
Certain products may be subject to shipping, legal, regulatory or other restrictions depending on the destination.
BioChain KSA reserves the right to decline or cancel an order where shipping or sale of a product is not permitted or cannot reasonably be completed.
10. CHANGES TO THIS SHIPPING POLICY
BioChain KSA may update this Shipping Policy from time to time to reflect changes to our shipping providers, services, business practices or applicable requirements.
The current version will always be available on our website.
11. CONTACT US
For questions regarding shipping or delivery, contact us at:
BioChain KSA
Email:
fitsa202010@gmail.com
WhatsApp:
+966551427933
Country:
Kingdom of Saudi Arabia