Privacy policy
PRIVACY POLICY
Last updated: August 22, 2026
OVERVIEW
BioChain KSA operates this online store and website, including the related information, content, features, products and services made available through it (the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.
This Privacy Policy explains how BioChain KSA collects, uses, discloses and protects your personal information when you visit our website, create an account, place an order, communicate with us or otherwise use our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with BioChain KSA, we may collect the following categories of personal information:
• Contact information, including your name, email address, phone number, billing address and shipping address.
• Order and transaction information, including products viewed, added to your cart, purchased, returned or cancelled.
• Payment information required to complete your transaction. Payment information may be processed directly by Shopify or third-party payment providers.
• Account information, including login details, preferences and settings where customer accounts are available.
• Communications with us, including information you provide when contacting customer support.
• Device and technical information, including browser type, IP address, device information and network information.
• Website usage information, including how you browse and interact with our store.
We do not intentionally collect more personal information than reasonably necessary to operate the store and provide our Services.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, contact us or otherwise provide information to us.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and service providers that help us operate the store.
• From payment, shipping, analytics, customer-support or other service providers where necessary to provide our Services.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing Our Services
We use your information to:
• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• manage customer accounts;
• provide order updates;
• process returns, refunds or exchanges;
• respond to customer inquiries; and
• provide customer support.
Improving the Store
We may use information about how customers interact with our website to improve our store, products, navigation and customer experience.
Marketing and Communications
Where permitted by applicable law, we may use your contact information to send promotional communications, product updates or offers.
You may unsubscribe from promotional emails at any time using the unsubscribe option contained in the communication.
Security and Fraud Prevention
We may use personal information to:
• verify transactions;
• prevent fraud;
• protect customer accounts;
• investigate suspicious activity; and
• maintain the security of our Services.
Legal and Regulatory Requirements
We may process personal information when necessary to comply with applicable laws, regulations, legal processes or requests from competent authorities.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate BioChain KSA.
This may include disclosure to:
• Shopify;
• payment processors;
• shipping and delivery providers;
• IT and hosting service providers;
• analytics providers;
• customer-support providers; and
• other service providers involved in operating our store.
We may also disclose information:
• when you request or consent to the disclosure;
• where required by applicable law;
• to prevent fraud or protect our legal rights; or
• in connection with a business restructuring, acquisition or transfer where legally permitted.
We do not sell personal information to third parties for monetary payment.
5. RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve its ecommerce services.
Information you provide through BioChain KSA may therefore be transmitted to and processed by Shopify and its authorized service providers.
Shopify may process information in countries other than the country in which you reside.
For more information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify also provides a privacy portal at:
https://privacy.shopify.com/
6. PAYMENT INFORMATION
Payments made through our store may be processed by Shopify and/or third-party payment providers.
BioChain KSA does not necessarily directly store complete payment-card information such as full credit-card numbers.
Payment providers process payment information according to their own security and privacy policies.
7. SHIPPING AND DELIVERY
Where you place an order, we may share necessary personal information such as your name, delivery address and phone number with shipping and delivery providers for the purpose of fulfilling your order.
These providers may process your information according to their own privacy policies.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website and Shopify may use cookies and similar technologies to:
• keep the website functioning correctly;
• remember customer preferences;
• understand website usage;
• improve performance;
• provide analytics; and
• support marketing where permitted.
Your browser may allow you to control or disable certain cookies.
Disabling cookies may affect some features of the store.
9. THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or platforms operated by third parties.
BioChain KSA is not responsible for the privacy, security or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
10. CHILDREN’S PRIVACY
Our Services are intended for customers who are legally able to make purchases under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
11. SECURITY OF YOUR INFORMATION
We take reasonable administrative and technical measures to protect personal information.
However, no online service or method of electronic transmission can guarantee absolute security.
Customers are responsible for protecting their account credentials and should not share passwords or other sensitive account information with other people.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes including:
• fulfilling orders;
• maintaining customer accounts;
• providing customer support;
• resolving disputes;
• preventing fraud;
• maintaining business records; and
• complying with applicable legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
13. YOUR PRIVACY RIGHTS
Depending on the laws applicable to you, you may have rights concerning your personal information.
These may include the right to:
• request access to personal information held about you;
• request correction of inaccurate information;
• request deletion of information where legally permitted;
• request information about how your personal information is used;
• request a copy of certain personal information; and
• withdraw consent where processing is based on consent.
Certain rights may be subject to legal exceptions or verification requirements.
To exercise a privacy right, contact us using the details provided below.
14. COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Even if you unsubscribe from marketing communications, we may continue to send necessary transactional communications related to:
• your orders;
• payments;
• shipping;
• refunds;
• account security; or
• customer-support requests.
15. INTERNATIONAL PROCESSING AND TRANSFERS
Because BioChain KSA uses Shopify and other international service providers, personal information may be processed or stored outside the Kingdom of Saudi Arabia.
Where applicable, such transfers will be handled in accordance with applicable data-protection requirements and appropriate safeguards.
Shopify and other service providers may maintain their own data-processing and international-transfer mechanisms.
16. PRIVACY RIGHTS UNDER APPLICABLE LAW
BioChain KSA intends to handle personal information in accordance with applicable privacy and data-protection requirements, including applicable requirements in the Kingdom of Saudi Arabia.
Where Saudi data-protection legislation applies, customers may exercise the rights available to them under applicable law.
Requests may be submitted using the contact details below.
17. COMPLAINTS
If you have a concern regarding how BioChain KSA handles your personal information, please contact us first using the contact details below.
Where applicable, you may also have the right to submit a complaint to the competent data-protection authority.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• changes to our Services;
• changes to our business practices;
• changes to Shopify or our service providers; or
• legal or regulatory requirements.
When this Privacy Policy is updated, the “Last updated” date at the top of this page will be revised.
19. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, you may contact:
BioChain KSA
Email:
fitsa202010@gmail.com
WhatsApp:
+966551427933
Country:
Kingdom of Saudi Arabia